Academic Continuity Support
If you add and/or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you are still having an issue with a course you changed during the university's add/drop period please contact Support Services for Help.
Students
- 24/7 Phone Support
- Telephone: 305-348-3630
- Toll-Free: 1-877-3-ELEARN
- 24/7 Live Chat Support
- Login to Canvas and click the “Help” icon.
- Submit a Request
- Login using your FIU account to submit a request for technical assistance.
- Self Help Guides
- Access student self-help guides on Canvas.
- Attend a Student Training
- Join our student training sessions.
- Student On-Campus Support
- Monday - Friday from 8 AM - 8 PM EST
- Modesto A. Maidique Campus
- MANGO Building, 5th Floor
Instructors
- Submit a Request
- Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
- Login using your FIU account to submit a request for one of the following reasons:
Course Preparation Request
Connect with an Instructional Design Professional
Canvas Error
- 24/7 Phone Support
- Telephone: 305-348-3630
- Toll-Free: 1-877-3-ELEARN
- 24/7 Live Chat Support
- Login to Canvas and click the “Help” icon.
- Self Help Guides
- Access instructor self-help guides on how to use Canvas and related tools.
- Attend an Instructor Training
- Join our instructor training sessions.
Additional Assistance
- Can’t Log In?
- Submit a request with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
- Teaching Assistants
- Submit a request with details on how our FIU Canvas Help team can help.