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McGraw Hill SIMnet Planned Maintenance on Saturday, July 27, 2024

On July 27, 2024, from 6:00am to 7:00am ET, McGraw-Hill will be conducting maintenance for the SIMnet integration found in FIU Canvas. During this period, the SIMnet LTIA platform services will be temporarily unavailable. Please visit the McGraw Hill Status Page to view the full scheduled maintenance details.

If you experience any issues after the maintenance, please open a request using the options below.

Planned Maintenance for CreatorPro Integration within Canvas on July 30th

On Tuesday, July 30th, 2024, from 12:01 a.m. to 03:00 a.m ET, the FIU Canvas Team will be conducting scheduled maintenance of the CreatorPro syllabus integration within Canvas. During the maintenance window, CreatorPro will be unavailable. Users will still be able to access the Canvas environment.

If you experience any issues with CreatorPro or Canvas after the maintenance, submit a request to Canvas Help using one of the options below.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
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Log in using your FIU account to submit a request for one of the following reasons:
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Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Log in using your FIU account to submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Search PeopleFIU Online Instructional Designer Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

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