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Canvas Support


Add/Drop Period Summer B 2024

If you add or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you are still having an issue with a course you changed during the university's add/drop period, please contact FIU Canvas Help below.

Planned Maintenance for CreatorPro Integration within Canvas from June 29th to 30th

From Saturday, June 29, 2024, at 8:00 p.m. to Sunday, June 30, 2024, at 3:00 a.m. ET, the FIU Canvas Team will be conducting scheduled maintenance of the CreatorPro syllabus integration within Canvas. During the maintenance window, no Canvas downtime is expected, and users will still be able to access the Canvas environment. However, the CreatorPro syllabus integration will be unavailable during the maintenance window.

If you experience any issues with CreatorPro or Canvas after the maintenance, submit a request to Canvas Help using one of the options below.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Log in using your FIU account to submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Search PeopleFIU Online Instructional Designer Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

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