Skip to Main Content.

Canvas Support

On Saturday, September 25th, from 9:00 pm through 12:00 am (EST), the Division of IT will be performing scheduled maintenance on the Central Authentication System (CAS) that is used to login to the majority of FIU applications. Accordingly, all services that use CAS for authentication (e.g. Canvas, MyFIU, Office365, PantherMail, Zoom, etc) will be unavailable during this time. If you experience any issues after the maintenance, please contact the IT Support Center online at askit.fiu.edu or by calling 305.348.2284 during their normal working hours (8 a.m - 8 p.m., Monday through Friday).

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ToolsCourse Preparation Request
  • ConversationConnect with an Instructional Design Professional
  • Large XCanvas Error

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request with details on how our FIU Canvas Help team can help.

Already submitted a Case?

×

Quick Links

Information for...