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Canvas Support


Add/Drop Information

If you add or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you are still having an issue with a course you changed during the university's add/drop period, please contact FIU Canvas Help below.

FIU Account Maintenance on March 19, 2024

On Tuesday, March 19, 2024, from 12a.m. to 1a.m. ET, the Division of IT will be performing scheduled maintenance on FIU's Account Page (account.fiu.edu) and Login Page (login.fiu.edu).

Accordingly, processes available in the account page (ie. Password resets, 2FA Emergency Code, Account Recovery) and services that use FIU's login page for authentication such as MyFIU and Canvas may be intermittently unavailable during this time.

If you experience any issues after the maintenance, please contact the IT Support Center online at askit.fiu.edu or by calling 305.348.2284 during our normal working hours (8 a.m. - 8 p.m., Monday through Friday).

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Log in using your FIU account to submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Search PeopleFIU Online Instructional Designer Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

Already submitted a Case?

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