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Canvas Support

Modified Canvas Help Support on July 4, 2022

Instructure Canvas Support will continue to be available on Monday, July 4, 2022 via phone, live chat, and ticket support by using the “Help” menu found inside Canvas.

FIU Canvas Help services will not be available on this day, in observance of the university’s closure for Independence Day. Students and faculty may still submit an FIU specific request via our Canvas Help website, and we will reply and assist you on Tuesday, July 5, 2022.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ToolsCourse Preparation Request
  • ConversationConnect with an Instructional Design Professional
  • Large XCanvas Error

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for Log in assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistants with details on how our FIU Canvas Help team can help.

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