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Canvas Support

During the 2022 Winter Holidays, FIU's LMS Canvas Services will have modified hours and services as follows:

Canvas Help will be available via Phone, Live Chat, and Email, but with modified hours for the below dates.

  • Friday, December 23, 2022: Canvas Help is available from 8:00AM – 12:00AM but no on-campus support
  • Saturday, December 24, 2022: Available from 8:00AM - 6:00PM (EST)

FIU Canvas Help will be closed all day for the below dates:

  • Sunday, December 25, 2022 thru Sunday, January 1, 2023 due to the university’s extended winter holiday closure. We will open again on Monday, January 2, 2023.

     

    As a reminder, Instructure Canvas Support is available 24/7 365 days of the year.

    Phone, live chat, and ticket support from Canvas will be available during the Winter Holidays with the exception of the following:

      • Phone Support not available Sunday, December 25th from 10:00AM-7:00PM
      • At this time we do not have Instructure Support's availability for new year's day, Sunday, January 1st 2023.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ToolsCourse Preparation Request
  • ConversationConnect with an Instructional Design Professional
  • Large XCanvas Error

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for Log in assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistants with details on how our FIU Canvas Help team can help.

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