Support
In order to support users during this transition, we have streamlined our support for faculty, staff, and students. In addition to FIU LMS Help support, users will have access to 24/7 technical support through Canvas. The support offered from Canvas is meant to provide assistance with how to's and using Canvas itself. FIU LMS Help will continue providing support for login assistance, course access, and content related issues.
Division of IT and FIU Online have worked collaboratively to provide one phone number for call-in support at 305-348-3630. The Resource Center and MANGO 5th Floor are available for walk-in support as well.
If you have any questions about Canvas or the transition, you may use the following modes of contact to get support:
Canvas Phone Support
24/7 365 days of the year
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
Select option 1 (one) for Canvas
On Campus Support
Faculty Support
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus
Student and Faculty Support
Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor
Live Chat and Ticket Support
- Via lmshelp.fiu.edu
7 days a week from 8am - midnight - Within Canvas using the "Help" icon
24/7 365 days of the year
