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Academic Continuity Support

Beginning August 14, anyone logging in to any FIU accounts (MyFIU, Canvas, Parking, FIU email, etc.) will be required to use Two-Factor Authentication (2FA).  We encourage you to enroll before August 14 to ensure a seamless transition and avoid disruptions logging in to your FIU accounts. 

Follow these instructions to enroll in 2FA.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Login to Canvas and click the “Help” icon.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ToolsCourse Preparation Request
  • ConversationConnect with an Instructional Design Professional
  • Large XCanvas Error

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Login to Canvas and click the “Help” icon.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request with details on how our FIU Canvas Help team can help.

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