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Canvas Support


 

Support Ticket Authentication Maintenance on October 16, 2024

On Wednesday, October 16, 2024 from 5:00am to 6:00am ET, the FIU Canvas team will be performing scheduled maintenance on the FIU Canvas Help - Create Support Ticket authentication found below.

During the maintenance, you will still have access to the FIU Canvas website homepage (canvas.fiu.edu) to log into and access the FIU Canvas learning management system (fiu.instructure.com). However, the FIU Canvas Help “submit a request” process for support will be unavailable.

During the maintenance, the FIU Canvas Help team will be available to offer support via phone, live chat, and email.

Modified FIU Canvas Help Support on October 17, 2024

FIU Canvas Help services will be unavailable on October 17, 2024, due to a department-wide training that is taking place. Students and faculty may still submit an FIU-specific request via our Canvas Help website, and we will reply and assist you on October 18, 2024. The Educational Technology Services team will be available to assist in-person modality courses from 9:00am to 5:00pm ET.

Instructure Canvas Support will continue to be available throughout the day via phone, live chat, and ticket support by using the “Help” menu found inside Canvas.

Fall B 2024 - Access Information

Welcome students! For those enrolled in a course for the Fall B semester, access to your Canvas courses will be available on the first day of class - Monday, October 21, 2024. For important dates and deadlines please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Log in using your FIU account to submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Search PeopleFIU Online Instructional Designer Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

Already submitted a Case?

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