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Academic Continuity Support

Modified Canvas Help Support for Thanksgiving Holiday (Observed Thursday, November 26, 2020)

As a reminder, Canvas Support is available 24/7 365 days of the year. Phone, live chat, and ticket support from Canvas will be available during the entire Thanksgiving holiday. Please call 305-348-3630 or 1-877-3ELEARN for support. For Canvas Live Chat and Ticket Support, please click on the Help icon once you are logged in to Canvas.

Please note FIU Canvas Help services will be unavailable on Thursday, November 26, 2020, due to the university’s closure in observance of the Thanksgiving holiday. We are sorry for any inconvenience this may cause. You may still open an FIU specific request below, and we will be able to reply and assist you on Friday, November 27, 2020. Note that we have enabled a self-service feature on our phone system to allow users to reset passwords if needed.

FIU Canvas Help services will be available on Friday, November 27, 2020, via Phone, Live Chat, and Email.

Students

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24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Login to Canvas and click the “Help” icon.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 4 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

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Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ToolsCourse Preparation Request
  • ConversationConnect with an Instructional Design Professional
  • Large XCanvas Error

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Login to Canvas and click the “Help” icon.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

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Can’t Log In?
Submit a request with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request with details on how our FIU Canvas Help team can help.

Already submitted a Case?