Support
Alert: LMS Help Closure Friday, July 19, 2019, from 08:00 AM - 12:00 PM-Midnight (EST)
Canvas Support will remain available normally (24/7 365 days of the year) during the department-wide training via phone at 305-348-3630, or by selecting “Chat with Canvas Support” under the “Help” menu within Canvas.
Please note that FIU LMS Help will be closed on Friday, July 19, 2019, due to a department-wide training. You may still open a case with our FIU LMS Help team via our website and we will be able to reply and assist you on Saturday, July 20, 2019.
In addition to FIU LMS Help support, users will have access to 24/7 Canvas support through Canvas. The support offered from Canvas is meant to provide assistance with how to's and using Canvas itself. FIU LMS Help will continue providing support for Canvas login assistance, course access, and course content related issues.
Canvas specific support is available at 305-348-3630. The Resource Center and MANGO 5th Floor are available for walk-in support as well.
If you have any questions about Canvas, you may use the following modes of contact to get support:
Canvas Phone Support
24/7 365 days of the year
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
Select option 1 (one) for Canvas Student Support or Select option 2 (two) for Canvas Instructor Support
On Campus Support
Faculty Support
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus
Student and Faculty Support
Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor
Live Chat and Ticket Support
- Via lmshelp.fiu.edu
7 days a week from 8am - midnight - Within Canvas using the "Help" icon
24/7 365 days of the year