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COVID-19 Academic Continuity Planning

Resources for remote courses.
Summer A, B and C will be remote and online only.

Academic Continuity Support

Canvas technical support will continue to be in service on Friday, July 3, 2020, during the Independence Day Holiday, via chat by selecting “Chat with Canvas Support” under the “Help” menu within the Canvas LMS. Phone support will not be available.

Starting Monday, March 16, 2020 on-campus support for both Canvas and Instructor Course Conversion will be temporarily unavailable within our FIU physical locations.

  • Canvas phone and live chat support is still available remotely 24/7 365 days of the year.
  • Instructor Course Conversion case support is still available remotely Monday - Friday from 8AM - 6PM EST.

Canvas Support

24/7 365 days of the year

Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
Live Chat Support via Canvas
Login to Canvas and click the “Help” icon found on the bottom left to chat with Canvas support.
Attend a Student Training
Join our Canvas and Zoom student training sessions to answer your questions.

Instructor Course Conversion Support

Monday - Friday from 8AM - 6PM EST

Open a Case
Open a case to request a Course Consultation with a course conversion specialist.
Attend an Instructor Training
Join our Canvas and Zoom instructor training sessions to answer your questions.

Knowledgebase Support

24/7 365 days of the year

Access self-help guides on how to use Canvas.


Already submitted a Case?