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Canvas Support


Canvas Help Request Issue on February 23, 2024

The Canvas Help request process for canvas.fiu.edu is currently encountering an issue, that is not allowing students and faculty to submit new cases from the website. If you are looking to submit a request, please email canvashelp@fiu.edu and we will be able to assist. You may also call our FIU Canvas Help team at 305-348-3630 or live chat with us to submit a new request.

Canvas Help Request Maintenance on Tuesday, February 27, 2024

On Tuesday, February 27, 2024, from 12:00 a.m. through 1:00 a.m. ET, we will be performing scheduled maintenance on our FIU Canvas Help request process. During the maintenance, you will still have access to the FIU Canvas website homepage (canvas.fiu.edu) to log into and access the FIU Canvas learning management system (fiu.instructure.com). However, the FIU Canvas Help “submit a request” process on canvas.fiu.edu/support will be unavailable. The Canvas Help team will be available to offer support via phone, live chat, and email.

If you experience any issues accessing our FIU Canvas Help request process after the maintenance, please open a case with Canvas Help using the link below or call 305-348-3630.

Spring B 2024 Access Information

Welcome. For those enrolled in a course for the Spring B 2024 semester, access to your Canvas courses will be available on the first day of class - Monday, March 4th, 2024. For important dates and deadlines please consult your class schedule via my.fiu.edu or the FIU Academic Calendar.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Login using your FIU account to submit a request for technical assistance.
Self Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Login using your FIU account to submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Search PeopleLookup My FIU Online Instructional Designer

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for Log in assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistants with details on how our FIU Canvas Help team can help.

Already submitted a Case?

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