FIU Canvas Help Center

Canvas Support

If you add and/or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you are still having an issue with a course you changed during the university's add/drop period please contact Support Services for Help.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Login using your FIU account to submit a request for technical assistance.

Self Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Login using your FIU account to submit a request for one of the following reasons:

Course Preparation Request
Connect with an Instructional Design Professional
Canvas Error

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request with details on how our FIU Canvas Help team can help.

Support

Canvas Support

Students

Instructors

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