Support

Support Ticket Authentication Maintenance on October 16, 2024

On Wednesday, October 16, 2024 from 5:00am to 6:00am ET, the FIU Canvas team will be performing scheduled maintenance on the FIU Canvas Help - Create Support Ticket authentication found below.

During the maintenance, you will still have access to the FIU Canvas website homepage (canvas.fiu.edu) to log into and access the FIU Canvas learning management system (fiu.instructure.com). However, the FIU Canvas Help “submit a request” process for support will be unavailable.

During the maintenance, the FIU Canvas Help team will be available to offer support via phone, live chat, and email.

Modified FIU Canvas Help Support on October 17, 2024

FIU Canvas Help services will be unavailable on October 17, 2024, due to a department-wide training that is taking place. Students and faculty may still submit an FIU-specific request via our Canvas Help website, and we will reply and assist you on October 18, 2024. The Educational Technology Services team will be available to assist in-person modality courses from 9:00am to 5:00pm ET.

Instructure Canvas Support will continue to be available throughout the day via phone, live chat, and ticket support by using the “Help” menu found inside Canvas.

Fall B 2024 - Access Information

Welcome students! For those enrolled in a course for the Fall B semester, access to your Canvas courses will be available on the first day of class - Monday, October 21, 2024. For important dates and deadlines please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.