FIU Canvas Help Center

Canvas Support

FIU Canvas (New Quizzes) Planned Maintenance on 11/13

On Thursday, November 13, 2025, from 3:00 a.m. to 4:00 a.m. ET, Instructure will be performing a planned maintenance on FIU Canvas. During this time, New Quizzes will be temporarily unavailable. However, Canvas will remain accessible, including Classic Quizzes.

If you experience any issues after the maintenance, please contact our FIU Canvas Support team via an option below.

ProctorU Planned Maintenance on November 15, 2025

On Saturday, November 15, 2025, from 1:00am to 3:00am ET, Meazure Learning will be performing maintenance on ProctorU. Accordingly, the ProctorU integration within Canvas will be unavailable during the maintenance window. Users will not be able to log into their ProctorU account or have the ability to take an exam using ProctorU.

If you experience any issues after maintenance, please open a request using one of the options below.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Log in using your FIU account to submit a request for one of the following reasons:

Canvas Technical Support
Guidance Using Canvas
Course Access Questions
FIU Online Success Coach Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Log in using your FIU account to submit a request for one of the following reasons:

Connect with an FIU Canvas Professional
Course Preparation Requests
Canvas Error Assistance
FIU Online Multimedia Requests
FIU Online Instructional Designer Lookup
FIU Online Goldi AI Assistant

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.